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好消息！这家中美跨国企业新州招聘技术专员
方太创建于1996年，二十三年来忠于初心，始终专注于高端嵌入式厨房电器的研发和制造，致力于为追求高品质生活的人们提供优质的产品和服务，打造健康环保有品位有文化的生活方式，让千万家庭享受更加幸福安心的生活。
方太美国竭诚欢迎您的加入，该职位工作地点位于新泽西州的Parsippany（Parsippany, NJ）。
技术专员
职位描述：
• 与技师，客服和物流团队紧密合作。负责解决所有方太产品售后技术支持 工单，驱动完成年度NPS目标。
• 对第三方合作技师进行管理及日常培训。与现有技师建立并保持长期关系，并与更多合格的技师建立联系。
• 订单完成后，与供应商、技师保持联系。及时有效地安排安装或维修工作。
• 及时跟进技术人员的工作流程并处理客户的反馈和投诉。
• 定期收集、整理、归档服务相关文件。 根据内部系统的信息和细节完成订单/维修处理。
• 与客户服务部协调订单细节，协调发货日期和配送。及时有效处理客户售后服务诉求。
• 负责整理机的维修、分类和再销售。
• 完成主管分配的其他任务。
职位要求：
• 高中学历或GED证书。
• 熟练掌握普通话和英语。
• 5年相关行业技术支持经验优先
• 工作灵活，能适应工作安排
• 优秀的沟通能力和人际交往能力。
• 强烈的职业道德，注重细节，能在坚持期限的同时完成多项任务。
• 熟练掌握普通话和英语。
• 5年相关行业技术支持经验优先
• 工作灵活，能适应工作安排
• 优秀的沟通能力和人际交往能力。
• 强烈的职业道德，注重细节，能在坚持期限的同时完成多项任务。
良好的薪酬水平，外加奖金。
医疗、牙科眼科保险、401k计划。
交通、话费补助。
工作类型：全职
工作地点：Parsippany, NJ
如果您对本职位有兴趣，请发送您的简历至方太人力资源邮箱: shun.ouyang@fotile.com。邮件名称为“职位名称 名字”。
欢迎致电方太人力资源询问详情。联系电话：732-208-0877.
Technical Specialist
Job Description
• Work closely with technicians/ mechanicals, Customer service team and logistic team. Responsible for resolve all after sales technical support cases for Fotile products and achieving annual NPS goals.
• Manage and train cooperated technicians and handy men. Build and maintain long term relationship with existing technician and establish connections with more qualified technicians.
• Liaise with vendors, and technicians or mechanicals after orders completed. Arrange installation or repair activities timely and effectively.
• Follow up the working process of technicians or mechanicals; and deal with customers’ feedback and complaints.
• Gather and file service-related documentations. Complete order/repair processing with information and details in internal system.
• Coordinate with Customer service department for order details and coordinate shipping date and distribution. Collect and solve issues from customers after completed sales.
• Responsible for fix, classify and resale of returned products.
• Other assignments from the Supervisor
• Manage and train cooperated technicians and handy men. Build and maintain long term relationship with existing technician and establish connections with more qualified technicians.
• Liaise with vendors, and technicians or mechanicals after orders completed. Arrange installation or repair activities timely and effectively.
• Follow up the working process of technicians or mechanicals; and deal with customers’ feedback and complaints.
• Gather and file service-related documentations. Complete order/repair processing with information and details in internal system.
• Coordinate with Customer service department for order details and coordinate shipping date and distribution. Collect and solve issues from customers after completed sales.
• Responsible for fix, classify and resale of returned products.
• Other assignments from the Supervisor
Job Requirements
• High school diploma or GED Required.
• Fluent and proficient in both mandarin Chinese and English Required.
• 5 years related Industrial technical support experience preferred
• Ability to work flexible and adapt work schedule
• Outstanding Communication, Interpersonal skills and writing skills.
• Strong work ethic. Attention to Detail, can prioritize multiple projects and tasks while adhering to Deadlines.
• Fluent and proficient in both mandarin Chinese and English Required.
• 5 years related Industrial technical support experience preferred
• Ability to work flexible and adapt work schedule
• Outstanding Communication, Interpersonal skills and writing skills.
• Strong work ethic. Attention to Detail, can prioritize multiple projects and tasks while adhering to Deadlines.
Competitive salary rate plus bonus
Medical health benefits, dental and vision insurance; 401k plan
Allowance for auto and cell phone
Job Type: Full Time
Job location: Parsippany, NJ
If you are interested with this opportunity, please kindly forward your Resume to Fotile America HR: Shun.Ouyang@fotile.com with email subject: “Job Title Your Name”.
Feel free to give a call to Fotile HR team at 732-208-0877.
