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好消息！這家中美跨國企業新州招聘技術專員
方太創建於1996年，二十三年來忠於初心，始終專註於高端嵌入式廚房電器的研發和製造，致力於為追求高品質生活的人們提供優質的產品和服務，打造健康環保有品位有文化的生活方式，讓千萬家庭享受更加幸福安心的生活。
方太美國竭誠歡迎您的加入，該職位工作地點位於新澤西州的Parsippany（Parsippany, NJ）。
技術專員
職位描述：
• 與技師，客服和物流團隊緊密合作。負責解決所有方太產品售後技術支持 工單，驅動完成年度NPS目標。
• 對第三方合作技師進行管理及日常培訓。與現有技師建立並保持長期關係，並與更多合格的技師建立聯繫。
• 訂單完成後，與供應商、技師保持聯繫。及時有效地安排安裝或維修工作。
• 及時跟進技術人員的工作流程並處理客戶的反饋和投訴。
• 定期收集、整理、歸檔服務相關文件。 根據內部系統的信息和細節完成訂單/維修處理。
• 與客戶服務部協調訂單細節，協調發貨日期和配送。及時有效處理客戶售後服務訴求。
• 負責整理機的維修、分類和再銷售。
• 完成主管分配的其他任務。
職位要求：
• 高中學歷或GED證書。
• 熟練掌握普通話和英語。
• 5年相關行業技術支持經驗優先
• 工作靈活，能適應工作安排
• 優秀的溝通能力和人際交往能力。
• 強烈的職業道德，注重細節，能在堅持期限的同時完成多項任務。
• 熟練掌握普通話和英語。
• 5年相關行業技術支持經驗優先
• 工作靈活，能適應工作安排
• 優秀的溝通能力和人際交往能力。
• 強烈的職業道德，注重細節，能在堅持期限的同時完成多項任務。
良好的薪酬水平，外加獎金。
醫療、牙科眼科保險、401k計劃。
交通、話費補助。
工作類型：全職
工作地點：Parsippany, NJ
如果您對本職位有興趣，請發送您的簡歷至方太人力資源郵箱: shun.ouyang@fotile.com。郵件名稱為「職位名稱 名字」。
歡迎致電方太人力資源詢問詳情。聯繫電話：732-208-0877.
Technical Specialist
Job Description
• Work closely with technicians/ mechanicals, Customer service team and logistic team. Responsible for resolve all after sales technical support cases for Fotile products and achieving annual NPS goals.
• Manage and train cooperated technicians and handy men. Build and maintain long term relationship with existing technician and establish connections with more qualified technicians.
• Liaise with vendors, and technicians or mechanicals after orders completed. Arrange installation or repair activities timely and effectively.
• Follow up the working process of technicians or mechanicals; and deal with customers』 feedback and complaints.
• Gather and file service-related documentations. Complete order/repair processing with information and details in internal system.
• Coordinate with Customer service department for order details and coordinate shipping date and distribution. Collect and solve issues from customers after completed sales.
• Responsible for fix, classify and resale of returned products.
• Other assignments from the Supervisor
• Manage and train cooperated technicians and handy men. Build and maintain long term relationship with existing technician and establish connections with more qualified technicians.
• Liaise with vendors, and technicians or mechanicals after orders completed. Arrange installation or repair activities timely and effectively.
• Follow up the working process of technicians or mechanicals; and deal with customers』 feedback and complaints.
• Gather and file service-related documentations. Complete order/repair processing with information and details in internal system.
• Coordinate with Customer service department for order details and coordinate shipping date and distribution. Collect and solve issues from customers after completed sales.
• Responsible for fix, classify and resale of returned products.
• Other assignments from the Supervisor
Job Requirements
• High school diploma or GED Required.
• Fluent and proficient in both mandarin Chinese and English Required.
• 5 years related Industrial technical support experience preferred
• Ability to work flexible and adapt work schedule
• Outstanding Communication, Interpersonal skills and writing skills.
• Strong work ethic. Attention to Detail, can prioritize multiple projects and tasks while adhering to Deadlines.
• Fluent and proficient in both mandarin Chinese and English Required.
• 5 years related Industrial technical support experience preferred
• Ability to work flexible and adapt work schedule
• Outstanding Communication, Interpersonal skills and writing skills.
• Strong work ethic. Attention to Detail, can prioritize multiple projects and tasks while adhering to Deadlines.
Competitive salary rate plus bonus
Medical health benefits, dental and vision insurance; 401k plan
Allowance for auto and cell phone
Job Type: Full Time
Job location: Parsippany, NJ
If you are interested with this opportunity, please kindly forward your Resume to Fotile America HR: Shun.Ouyang@fotile.com with email subject: 「Job Title Your Name」.
Feel free to give a call to Fotile HR team at 732-208-0877.
